Frequently Asked Questions
About products
Are your products original?
Yes, all our products are original.
Where do you purchase your products?
All our products are purchased from the country of origin, so our products will have greater price advantage and better quality.
Can you provide the original label?
We can provide it after you place an order or before shipment.
Do you test or check all your products before shipment?
All our products will be tested before shipment.
Purchase details
How long will you ship the products after placing the order?
3-10 working days after receiving the advance payment.
What is the MOQ of your products？
No MOQ requiments.
May I have a free sample for testing ?
The buyer need to pay for the samples and the freight.
Is the freight free?
The buyer is responsible for the freight.
How are your products packed?
Tray/Reel/Tube/Box, vacuum packing.
Do you provide the BOM Kitting service? Can I send my BOM to you?
Of course. Please just feel free to contact us and send us your BOM and then we’ll quote for you.
What trade terms do you accept?
EXW and DAP.
What kind of express do you use?
DHL、FEDEX、UPS、TNT.
What kind of payment method do you accept?
T/T, Alibaba, Escrow.
After-sale service
What is your warranty?
Within 90 days after package have been received.
How about a refund and replacement?
If the items are defective, please notify us within 3 days of delivery. If there are any quality problems, please make sure all these items must be returned in their original condition to qualify for a refund or replacement. (Any used or damaged items can not be refunded or replaced)